Reference

How 566tv Handles Your Personal Information

Your account data belongs to you. This page explains what we collect when you register and deposit using DANA, OVO, or GoPay, how we store it, and the steps you can take to access or update it at any time.

Account Data ProtectedLocal Payment PrivacyYour Rights, Your ControlIndonesia Eligible Regions
566tv How 566tv Handles Your Personal Information
DATA HANDLING STANDARDS

Security, Cookies, and Your Account Rights

We apply industry-standard security practices across every layer of your account — from the moment you log in to the moment a withdrawal clears back to your OVO or GoPay wallet.

Account Security

Your account login uses session-based authentication. Suspicious access attempts trigger a verification step before entry is allowed, keeping your deposit history and wallet details protected.

Cookie Use

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences in your browser settings at any time.

Data Retention

We hold your account data for the period your account is open, plus the retention window required by applicable financial regulations. You can request deletion of non-mandatory data by contacting support.

Your Access Rights

You have the right to request a copy of the personal data we hold, ask for corrections, or query how your information is used. Submit requests via live chat or the Help Centre form.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, use any of the channels below. We aim to acknowledge data requests within the timeframe required under applicable regulations.

Team online

Live Chat Support

Open the chat widget from your account dashboard. Describe your data request and our support team will log it and follow up directly to your registered contact.

Email Privacy Request

Send your request to our support address from the email linked to your account. Include your account ID so we can locate your record without delay.

Account Help Centre

The Help Centre inside your account menu has a dedicated data and privacy section. You can submit a formal request form there and track its status.

Privacy Questions We Get Asked

Straight answers to what you actually want to know about how your data is handled on 566tv.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to keep your account secure from unauthorised access.

No. When you deposit via DANA, OVO, or GoPay, we receive only a transaction reference and a masked account identifier. Your full PIN and wallet credentials stay between you and your e-wallet provider.

Yes. Contact us via live chat from your account dashboard or submit a request through the Help Centre. Include your account ID and we will process the request within the applicable regulatory timeframe.

We retain data for the period required by applicable financial regulations after an account is closed. Non-mandatory data can be flagged for earlier deletion — raise this through the support channels above.

We work with payment processors and fraud-screening partners under data agreements that restrict their use of your information. We do not sell your personal data to advertisers or unrelated third parties.

Log in and go to your account settings to edit basic contact details. For changes to your registered payment method — switching from OVO to GoPay, for example — contact support via live chat to verify and update it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.